Life Insurance Call Center Sales Manager

Call Center · Toronto, Ontario
Department Call Center
Employment Type Full-Time
Minimum Experience Manager/Supervisor


As a Sales Manager you will be responsible for team and individual performance as related to obtaining revenue goals and business objectives. This will include identifying key performance drivers and activities as well as addressing any corrective measures that promote team and individual success and growth.


  • Monitor real time outbound and inbound queue performance and address areas of concern as they occur
  • Work with leadership group to provide constant feedback regarding product, systems, or tools and how each can be improved to best meet and support the needs of the Insurance
    Contact Centre
  • Engage with leadership team to create processes for tracking and documenting sales team activities
  • Monitor activities of sales agents and ensure systems and tools are being utilized in order to create best possible business and revenue outcomes
  • Effectively use telecom systems, reporting tools, and coaching sales agents to ensure productivity, effectiveness and desired business and revenue outcomes
  • Proactively influence team culture by providing ongoing meetings that encourage feedback and participation for all team members
  • Work with sales operations and training to ensure ongoing improvements and feedback are included and presented to the entire sales staff as applicable
  • Actively listen and coach sales team to help them overcome any sales-related challenges that can impede team or individual goals. This may include messaging, discovery techniques, organizational skills, communication skills etc.
  • Provide ongoing activity and sales reports to the leadership team as directed
  • Design business process improvements
  • Work among cross-departmental teams on new business initiatives

What we’re looking for:

  • Minimum 3 years of Management experience in sales or customer experience.
  • Management experience required and previous experience in a call center environment an asset.
  • Bilingual Preferred, both written and spoken (French-English).
  • LLQP License preferred.
  • Knowledge and understanding of call center performance metrics in an Outbound and Inbound sales structure.
  • Experience with fundamental financial analysis (cost-effectiveness, cost-benefit, etc.)
  • Solid organizational, leadership, and problem-solving skills.
  • Excellent listening, interpersonal, written and oral communication skills.
  • Strong understanding of Individual Life and Health insurance products.
  • Post-secondary education or equivalent business experience is ideal.

What we offer:

  • Competitive Base and Bonus Program.
  • Paid vacation time.
  • Health and dental benefits.
  • Ongoing professional development & training.


Thank You

Your application was submitted successfully.

  • Location
    Toronto, Ontario
  • Department
    Call Center
  • Employment Type
  • Minimum Experience